WiFi connected but no internet? Fix your TELUS connection in 5 minutes

Your devices say "Connected" but pages won't load. Work through the 5 steps below in order — they solve about 70% of cases. If you're still stuck, we'll fix it in your home the same day.

Last reviewed: October 16, 2026· Written and reviewed by MapleLink Support field technicians

Quick fixes — try in this order
  1. Check if it's just one device · 1 min
  2. Reboot the TELUS WiFi Hub properly · 6 min
  3. Read the modem lights · 1 min
  4. Test with an ethernet cable · 3 min
  5. Check for a TELUS outage · 2 min
Diagram of the ethernet cable test: laptop connected directly to the internet box to isolate the problem

The fix, step by step

1
1 minute

Check if it's just one device

Try opening a website on a second device (phone on WiFi, another laptop). If other devices work fine, the problem is the one failing device — skip to step 4 or check our Windows won't connect guide. If nothing loads anywhere, continue below.

2
6 minutes

Reboot the TELUS WiFi Hub properly

Unplug the power cord from the back of the white TELUS hub, wait a full 60 seconds, plug it back in, then wait 5 minutes without touching anything. The light should settle to solid green. (The 60-second wait matters — a quick flick of the switch doesn't clear the connection.)

3
1 minute

Read the modem lights

Solid green = healthy. Blinking green or red = the hub can't reach TELUS — usually a line or outage issue (go to step 5). If the light looks right but nothing loads, continue.

4
3 minutes

Test with an ethernet cable

Plug a laptop directly into the back of the hub with a network cable. If ethernet works but WiFi doesn't, the problem is wireless — hub placement, interference, or a WiFi radio fault. Move the hub up and out in the open, away from microwaves and thick walls, and retry.

5
2 minutes

Check for a TELUS outage

Check TELUS's outage page or ask a neighbour on TELUS. If there's an outage in your area, only TELUS can fix it — no technician can. Good news: you've just ruled out your own equipment.

When to stop DIY: if the hub light never goes solid green after two reboots, the same device keeps failing after everything above, or this happens every few days — that's a hardware or line fault pattern, and it's cheaper to have it diagnosed properly than to guess-replace a $200 hub.

Still no internet? We fix it in-home — same day.

Flat $139. Diagnosis + repair included. Evening & weekend slots.
If we can't fix it, the visit is free.

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Related problems we fix

TELUS internet keeps disconnecting → TELUS modem keeps restarting → Windows 10/11 can't connect to TELUS WiFi → TELUS internet slower than your plan →

Questions people ask about this exact problem

Why does my WiFi say "connected" but there's no internet?
Usually one of three things: your router lost its connection to TELUS's network, one device has a software issue, or there's a local outage. The five steps above isolate which in about 5 minutes.
Is this a TELUS outage or my equipment?
If the modem light is solid green but nothing loads on any device, it's likely TELUS-side. Blinking or red lights, or ethernet working while WiFi fails, point to your home network.
How much does it cost to have someone fix this?
MapleLink Support charges a flat $139 fix visit — diagnosis and repair included. If we can't fix it, the visit is free.
My modem light is green but I have no internet — how is that possible?
A green light only proves your box is healthy — it says nothing about what's beyond your wall. The box can be happily connected while your provider's network beyond it is down, or while the WiFi layer is failing. Rule it out in order: try a second device (one device failing = device problem), then the cable test (cable works, WiFi doesn't = placement problem), then the outage check (neighbour test or the provider's outage page). Green light plus outage = wait for your provider; green light plus WiFi failure = fixable in your home today.
Your internet is out and devices show connected — what's actually happening?
When everything says 'connected' but nothing loads, your devices are connected to your router, and your router has lost its connection upstream — to your provider's network. It's the single most common home internet failure, and the fix ladder is always the same: proper 60-second restart, second-device test, cable test, outage check. Each rung eliminates one suspect. Most people fix it at rung one.
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