TELUS internet not working? We come to your home and fix it — today.

Q: My WiFi shows connected but there's no internet. Can you fix that?

Yes — this is our most common call. We diagnose whether the issue is the TELUS modem/router, your device, or TELUS's line, and fix it on the spot or tell you exactly what TELUS needs to do.

Q: Do you work for TELUS?

No. We are an independent, local Canadian service company. We are not affiliated with or endorsed by TELUS — we simply help you get your TELUS-connected home network working.

Q: My Windows laptop won't connect to my TELUS WiFi. Do you fix that?

Yes. We troubleshoot Windows 10/11 network adapter, driver, and profile issues, and confirm the problem isn't your TELUS router before we leave.

Q: How fast can you come?

We offer same-day and next-day in-home appointments in most coverage areas, with evening and weekend slots.

WiFi connected but no internet? Modem stuck in a restart loop? Windows won't connect? Local Canadian technicians diagnose and fix your TELUS-connected home network on the spot — so you don't spend hours on hold.

Book same-day help See what we fix

Same-day in-home service

Flat-rate pricing — no surprises

We fix it or you don't pay

Average fix time: 47 minutes

4.9★ from 1,200+ Canadian households

Evening & weekend appointments

Serving BC · AB · ON

What we fix

Every service below maps to a real problem Canadians search for when their TELUS internet fails.

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No connection & dropouts

"Connected but no internet", random disconnections, modem restart loops, dead zones. We isolate whether it's your router, your device, or TELUS's line.

From $89

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Router & modem setup

TELUS WiFi Hub setup, replacement, placement optimization, factory resets done right, and full-reseal cable checks.

From $99

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WiFi coverage & mesh

TELUS Boost WiFi troubleshooting and multi-node mesh design for basements, home offices, and large or multi-floor homes.

From $129

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Windows & device connection

Laptop won't see or connect to your TELUS WiFi? We fix Windows 10/11 adapter, driver, and profile issues — phones, TVs, and printers too.

From $79

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Slow speed diagnosis

Speed lower than your plan? We test line speed, WiFi vs. ethernet, and identify bottlenecks — so you only pay for upgrades you actually need.

From $89

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Senior-friendly tech help

Patient, jargon-free in-home help for seniors: reconnecting devices, scam-call awareness, and a written cheat-sheet before we leave.

From $79

How it works

Tell us the symptom

Book online or call. "WiFi connected but no internet" is enough — you don't need to know the technical terms.

We come to you

A local, vetted technician arrives same or next day with the tools and common replacement hardware on hand.

Fixed, tested, explained

We fix the issue, speed-test every room, and show you exactly what went wrong — in plain English.

Free guides — try the fix yourself first

Written by Ryoma Wyles, our senior network engineer.

Written in plain English by our field technicians. If a guide doesn't solve it, we're one chat away.

Where we work

Expanding with TELUS PureFibre — if your city isn't listed, ask us.

VancouverVictoriaSurreyKelowna CalgaryEdmontonRed Deer TorontoOttawaMississauga

We fix all providers:TELUS Bell Rogers Vidéotron Eastlink SaskTel

Simple flat-rate pricing

No hourly billing. No diagnostic fees that magically appear. If we can't fix it, the visit is free.

Service	What's included	Price
Diagnostic visit	Full home network diagnosis + written report	$89
Fix visit	Diagnosis + on-the-spot repair of most issues	$139
Setup & optimization	New router/hub setup, WiFi placement, mesh install	$149
Care plan	Unlimited remote help + 2 visits/yr + priority booking	$24/mo

Hardware charged at cost if replacements are needed — we always ask first.

Common questions

My WiFi shows connected but there's no internet. Can you fix that?

Yes — it's our most common call. We diagnose whether the issue is the TELUS modem/router, your device, or TELUS's line, and fix it on the spot or tell you exactly what TELUS needs to do (and help you describe it to them).

Do you work for TELUS?

No. We're an independent, Canadian-owned local service company. We're not affiliated with or endorsed by TELUS — we simply help households get their TELUS-connected home network working, and we'll happily tell you when the fix is something only TELUS can do.

My Windows laptop won't connect to my TELUS WiFi. Do you fix that?

Yes. We troubleshoot Windows 10/11 adapter, driver, and network-profile issues, and confirm the problem isn't your TELUS router before we leave — so the fix sticks.

Shouldn't I just call TELUS support first?

If it's an outage or a line problem, yes — call them. But for in-home issues (WiFi dead zones, device connection, router placement), phone support can only guide you. We come to you, test every room, and fix it hands-on — most visits take under an hour.

How fast can you come?

Same-day and next-day slots in most coverage areas, including evenings and weekends. Emergencies like work-from-home outages get priority.

Book your fix

Tell us what's happening — we'll confirm your slot within 30 minutes during business hours.