Vidéotron internet not working? We fix it — hands-on.

Vidéotron's phone support can only guide you. We come to your home, diagnose the problem properly, and fix it on the spot — whether it's your Helix terminal and Helix Wi-Fi pods, your WiFi, or your devices.

MapleLink Support Inc. is independent and not affiliated with or endorsed by Vidéotron.

What we fix on Vidéotron setups

Helix terminal placement, restart, and coverage fixes
Helix pod placement for condos and Montreal's long-floorplate apartments
Device connection problems on Helix WiFi — phones, laptops, smart TVs
Slow-speed diagnosis with honest upgrade advice
Service aussi disponible en français — discutez avec nous en français, sans problème.

Where Vidéotron ends and we begin: Helix service interruptions and account matters belong to Vidéotron — we diagnose, then hand you a clear summary for them.

Québécois customers: we're building our French guide library — see the French guides here. More arrive monthly.

How it works

Tell us the symptom by chat — "WiFi says connected but nothing loads" is plenty.
We come to you — same-day and evening slots.
Fixed, tested, explained — every room speed-tested before we leave. Flat rate, and if we can't fix it, you don't pay.

Remote help available across Quebec via chat — en français ou en anglais. In-home service currently in Calgary & area; Quebec expansion planned.

Vidéotron problem driving you crazy?

Flat $139 · diagnosis + repair included · evening & weekend slots.
If we can't fix it, the visit is free.

Chat with us now

Guides for Vidéotron customers

WiFi connected but no internet → How to restart your modem (works on any provider's box) → Modem lights, explained → Is it an outage? Check in 2 minutes → iPhone won't connect → Smart TV / Netflix buffering →