Nothing loads, the box looks unhappy, and you're not sure if it's you or everyone. Before you sit on hold for an hour, spend two minutes finding out — it changes what you do next.
Last reviewed: September 2026 · Written in plain English by Ryoma Wyles, Senior Network & Internet Engineer at MapleLink Support Inc.
Try a proper modem restart first. If the light goes solid green and everything works — you fixed it, no outage at all. Half of suspected outages are one unhappy box, so rule this out before anything else.
Text a neighbour on the same provider. If their internet is down too, it's an area outage and no technician can fix it — not even us. If theirs works, the problem is inside your home — and that's fixable today.
Your provider posts known outages on their website (log into your TELUS account — it flags outages in your area automatically). If it's listed, you have your answer and your expected fix time.
DownDetector and similar sites track real-time user reports. A big spike on the graph means a genuine, wide outage — and confirms you're not imagining it.
Area outage? Save your provider's support link, report it if you want, and wait — nothing else works. Only your house affected? That's our entire business: book a same-day visit and it's usually fixed within the hour.
Flat $139 · diagnosis + repair included · evening & weekend slots.
If we can't fix it, the visit is free.