The 60-Second Internet Diagnostic — MapleLink Support

Both, in sequence. The 60-second diagnostic is the virtual part: it runs the same isolation steps a technician performs on-site — device vs. network, WiFi vs. line, placement vs. hardware — and either fixes the problem with your own hands or tells you honestly that it's your provider's job. If the diagnostic points at an in-home issue, a real local technician continues where it left off: same-day visits, every room tested, fix-or-free.

The diagnostic encodes the isolation ladder from thousands of real home visits — the same sequence our field technicians use, including which fix to try first and which problems are never fixable at home (area outages). It's free, needs no email, and takes about a minute. When it can't solve your problem, it saves the technician time too — you arrive at the chat already knowing whether the issue is your device, your WiFi, or the line.